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Online-Auction-Support

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Latest activity by Online-Auction-Support
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    Online Auction Support created an article,

    ¿Cómo puedo comprar desde México?

    Si se encuentra en México, no podrá acceder a la plataforma de compras en línea sin una VPN que tenga una dirección IP de EE. UU. Comuníquese con su compañía de Internet o proveedor de telefonía mó...

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    Online Auction Support created an article,

    Attention Mexico Dealers

    If you are located in Mexico, you will not be able to access the online buying platform without a VPN that has a US IP Address. Please contact your internet company or mobile phone provider for inf...

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    Online Auction Support created an article,

    How do I print my Watch List?

      1. Navigate to 'My Watch List'     2. Clcik on 'Print Report'  

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    Online Auction Support created an article,

    CR Codes: TMU/RF, TMU/AC

    Please note that the letters beyond the TMU Code are for internal use only. They are not in reference to the vehicle's condition. 

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    Online Auction Support created an article,

    How do I bid?

    To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...

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    Online Auction Support created an article,

    Where can I see my purchases?

    To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...

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    Online Auction Support created an article,

    How do I turn the sound on/off?

    Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...

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    Online Auction Support created an article,

    How can I manage my purchases?

    Download the AVC Dealer App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...

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    Online Auction Support created an article,

    How do I set up an alert to know when my vehicle is running?

    Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.     On...

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    Online Auction Support created an article,

    What time does the lane start?

    Wednesday - Tow Lane: 11:15 AM  / Dealer Sale 12:00 PM MST The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beg...