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Online Auction Support

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  • How Do I Register Online?

      How to register to bid online.  Go to https://www.edgepipeline.com/ and click 'Sign up for Free' Enter Your Email Address Select to register as an 'Auction Access Dealer' or 'Individual' Complet...

  • How do I print my Watch List?

      1. Navigate to 'My Watch List'     2. Clcik on 'Print Report'  

  • CR Codes: TMU/RF, TMU/AC

    Please note that the letters beyond the TMU Code are for internal use only. They are not in reference to the vehicle's condition. 

  • How do I bid?

    To bid... go to the yellow section located to the right of the video. When bidding is in progress, you will see new offers appear. Click on the offer to accept. Be sure to listen to the auctioneer ...

  • Where can I see my purchases?

    To view your activity... Go to the dark blue pane located to the left of the simulcast video screen. At the top of the pane you'll see 3 horizontal lines followed by an icon that looks like a chart...

  • How can I manage my purchases?

    Download the AVC Dealer App from your IOS App Store or Google Play Store. This is a free app to provide you with a Digital Assistant that allows you to connect with support, or submit your auction ...

  • What time does the lane start?

    Wednesday - Tow Lane: 11:15 AM  / Dealer Sale 12:00 PM MST The sale usually begins with the start of the first lane followed by scattered start times for additional lanes. Please tune in at the beg...

  • How do I turn the sound on/off?

    Check the following: Above the video, there is a speaker icon: Flashing Yellow Speaker Icon: the audio is streaming. Check your speakers, or message support for assistance. Blue Speaker Icon: You...

  • How do I set up an alert to know when my vehicle is running?

    Prior to Sale Day Set up alerts by adding vehicles to your watch list by going to vehicle run list, clicking on the vehicle, and selecting ‘Add to Watch List’ from the Vehicle Details page.     On...

  • Why does there seem to be a delay?

    To ensure the quality of the broadcast, the simulcast event is monitored by the online support team. If you are experiencing a delay, it could be due to local network issues. It may also be due to ...